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Thursday, April 19 • 11:00am - 12:30pm
User-Centered Collection Development: Assessing Open Access Funding with Service Design Heuristics

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Collection development is never an exact science, but when it comes to financially supporting open access (OA) initiatives, many of us are making educated guesses. We need innovative methods for assessing and evaluating new collection investments, and they must reflect the risk inherent in funding OA initiatives.

Enter library service design.

What will it look like if we apply service design methodology to collection development funding decisions? What if we place the user at the center of OA funding decisions? This dynamic session will explore these questions and more.

We will present an overview of library service design and how it has been applied to decision-making at Reed College library. We will share how we developed and adapted a set of library service design heuristics and used this methodology in deciding whether to financially support OA initiatives. Though the session will focus on OA funding decisions, the heuristics can be adapted to fit collections assessment in general. Participants will be encouraged to share their own experiences with and methodologies for funding OA projects. They will leave the session with increased knowledge of library service design and how it can be powerfully connected to the future of collection development and assessment.

avatar for Erin Gallagher

Erin Gallagher

Director of Collection Services, Reed College
Erin Gallagher is the Director of Collection Services at Reed College in lovely Portland, Oregon. Before that, she worked as the E-Resources & Serials Librarian at Rollins College in beautiful Orlando, Florida. Erin started her library career on the vendor side as a collection development... Read More →
avatar for Joe Marquez

Joe Marquez

Social Sciences & User Experience Librarian, Reed College Library
Joe J. Marquez is the Social Sciences & User Experience Librarian at the Reed College Library. He has presented and written on service design, UX tools, library space assessment, website usability, and marketing of the library. He books include "Library Service Design" and "Getting... Read More →

Thursday April 19, 2018 11:00am - 12:30pm PDT
Wilder Hilton Eugene Conference Center, 66 East 6th Avenue, Eugene, OR 97401-2667 USA