Name: Many Libraries, One Collaborative Virtual Reference Service: Finding Future Paths
Start: 2018-04-19T14:00:00-0700
End: 2018-04-19T15:00:00-0700

Welcome to the 2018 OLA Conference program! Please check back frequently, as more details and information will be continuously added over the coming weeks. See our tips for using Sched. The conference hashtag is #ORLib18 (twitter / instagram)

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Many Libraries, One Collaborative Virtual Reference Service: Finding Future Paths

Do you provide virtual reference services at your library? Does your library participate in collaborative virtual reference services? Or have you used a virtual reference service as a patron? This workshop will provide opportunities to explore different virtual reference models, with a view towards how Answerland coordinates different types of libraries to support Oregon’s diverse populations. We’ll role-play scenarios for statewide virtual reference services, using the experiences to complete SWOT analyses and consider potential future paths for Answerland. Through this session, the Answerland Advisory Committee invites librarians to share their experiences from their home libraries, learn about others’ experiences, and consider how virtual reference tools and services can be used to support diverse populations.

Speakers

Amy Coughenour

Library Staff, State Library of Oregon

I've worked in libraries for 10 years, including virtual reference, reference, instruction, distance education, scholarly communication, and electronic resources. While starting in academic libraries, I now support state government agencies as a member of the Government Information... Read More →

Dawn Marie Lowe-Wincentsen

associate dean of library and learning resources, Shoreline Community College

Dawn is the associate dean of library and learning resources at Shoreline Community College. She has a love of open access and open pedagogy, wanting to get information access to everyone with equity and clarity.

Joanna Milner

Library Assistant, Multnomah County Library

Joanna been digging up information and good reads for Multnomah County Library patrons for nearly 20 years. She has presented workshops on library staff training to Oregon Library Association, Washington Library Association, and Oregon Association of School Libraries, and is part... Read More →

Tamara Ottum

Library Consultant, State Library of Oregon

Tamara has worked in libraries for almost 20 years. She has held paraprofessional and professional positions of various types (circulation, information literacy, reference, rural outreach, systems & technology) in both public and academic libraries. Currently she coordinates Answerland... Read More →